Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and observability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a high-performing team of SREs, fostering a culture of accountability and continuous learning
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for critical SaaS integrations
• Manage the Major Incident Response process and lead Root Cause Analysis efforts to drive improvements and reduce manual toil

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, with at least 2 years in a management role
• Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Proficiency in networking concepts, identity management, and endpoint management
• Familiarity with monitoring tools like Datadog, Splunk, New Relic, or Prometheus