Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity for critical lifecycles, ensuring the resilience and scalability of a global SaaS ecosystem while transitioning to proactive engineering practices.

Key responsibilities

• Lead, mentor, and develop a high-performing team of SREs, fostering a culture of accountability and continuous learning
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for SaaS integrations
• Own the Major Incident Response process and lead Root Cause Analysis (RCA) to drive improvements and reduce manual toil

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, with at least 2 years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking (SD-WAN, VPNs) and Identity Management (IAM)
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus