Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity across the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles while ensuring the resilience and observability of the global SaaS ecosystem in a remote environment.

Key responsibilities

• Lead and mentor a team of SREs, fostering a culture of accountability and continuous learning
• Transition from reactive support to proactive engineering, aligning team goals with digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to drive improvements

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years in people management
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus