Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will oversee critical business lifecycles, architect business continuity, and enhance the resilience of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a high-performing team of SREs, fostering a culture of accountability and continuous learning
• Architect observability across complex business processes and partner with stakeholders to define Service Level Objectives (SLOs)
• Own the Major Incident Response process and lead Root Cause Analysis (RCA) to drive improvements and reduce manual toil

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, including 2+ years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or New Relic