Senior Manager, Member Support

Job Summary

A company is looking for a Senior Manager, Member Support.

Key Responsibilities:

• Manage and develop a team of Managers and Leads to foster a high-performing culture
• Oversee organizational performance metrics and partner with Managers to address workflow issues
• Collaborate with cross-functional teams to identify and resolve systemic member contact issues

Required Qualifications:

• Proven experience leading multi-level support teams
• Strong operational and analytical mindset with data-driven decision-making skills
• Ability to thrive in fast-paced, high-growth environments
• Demonstrated capability to develop leaders and ensure team accountability
• Strong judgment and emotional intelligence in managing escalations