Senior Manager Membership Operations

Job Summary

A company is looking for a Senior Manager, Membership Operations (R&D).

Key Responsibilities:

• Define membership KPIs and translate business priorities into a multi-quarter roadmap with measurable milestones
• Coordinate cross-functional teams to ensure timely delivery of program features and experiments
• Manage resources and vendor relationships while maintaining operational standards and driving continuous improvement

Required Qualifications:

• 7+ years of program or project management experience, preferably in digital media or subscription products
• Proven success in managing cross-functional programs that impact subscription or membership KPIs
• Experience in managing external vendors and complex integrations
• Strong analytical skills with the ability to define KPIs and interpret data
• Familiarity with membership/subscription economics is a plus