Senior Manager Membership Operations

Job Summary

A company is looking for a Senior Manager, Membership Operations (R&D).

Key Responsibilities

• Define membership KPIs and translate business priorities into a multi-quarter roadmap with measurable milestones
• Lead end-to-end program execution by coordinating cross-functional teams to deliver features and experiments on schedule
• Manage resources and vendor relationships to ensure timely and cost-effective delivery while maintaining operational standards

Required Qualifications

• 7+ years of program or project management experience, preferably in digital media, subscriptions, or monetization products
• Proven success in owning cross-functional programs that improved subscription or membership KPIs
• Experience managing external vendors and complex integrations
• Strong analytical skills with the ability to define KPIs and interpret data for prioritization
• Familiarity with membership/subscription economics is a plus