Senior Manager, Merchant Success

Job Summary

A company is looking for a Senior Manager, Merchant Success.

Key Responsibilities

• Manage, coach, and develop a team of Merchant Success Managers for strategic accounts
• Drive team performance across revenue retention, cross-sell opportunities, and margin health
• Guide negotiations and escalations with executive stakeholders while fostering a high-performance culture

Required Qualifications

• Experience in Customer Success, Account Management, Supply Chain, Logistics, or Ecommerce Operations
• Proven track record of managing and developing high-performing teams
• Strong business acumen with the ability to interpret financial impacts and margin considerations
• Experience leading escalations and influencing at the executive level
• Ability to thrive in a high-growth environment with a focus on continuous improvement