Senior Manager, Messaging Operations

Job Summary

Leading a high-performing team, the full-time Senior Manager, Messaging Operations will oversee the operational strategy for email, SMS, and digital messaging channels, ensuring optimal performance and compliance while working remotely.

Key responsibilities

• Own the end-to-end operational strategy to monitor and maximize performance KPIs across messaging channels
• Drive business strategy and vendor coordination for the rollout of emerging messaging technologies
• Manage vendor accountability and contract renewals while partnering with Finance to track operational expenses

Required qualifications

• 7+ years of experience in data-driven channel operations or deliverability strategy
• 5+ years of direct people management experience with a focus on developing operational talent
• In-depth understanding of deliverability principles and backend ESP health
• Knowledge of communication protocols and compliance requirements such as TCPA and 10DLC
• Proficiency in business intelligence platforms like Looker and SQL for data analysis