Senior Manager, MSP Account Management

Job Summary

A company is looking for a Senior Manager, Global MSP Account Management.

Key Responsibilities

• Own the global book of business for MSP accounts, focusing on net retention and expansion targets
• Develop the global "MSP Story" and create impactful talk tracks for team growth
• Lead and mentor a high-performing team of Client Account Managers across multiple regions

Required Qualifications

• 10+ years of experience in IT and Cybersecurity with a focus on the MSP business model
• Extensive experience managing global sales or account management teams in a SaaS environment
• Ability to simplify complex strategic visions into compelling narratives
• Strong proficiency in forecasting and managing KPIs like Net Retention Revenue
• Self-driven leader capable of managing multiple high-stakes projects simultaneously