Senior Manager of Account Management

Job Summary

A company is looking for a Senior Manager, Account Management.

Key Responsibilities

• Direct the strategy for developing long-term relationships with strategic partner reseller customers
• Accountable for Net Dollar Retention (NDR) and growth targets across the managed customer portfolio
• Oversee team execution to ensure timely and successful delivery of services, while managing strategic escalations

Required Qualifications

• 5+ years of experience leading an Account Management or Customer Success team within the SaaS industry
• Proven ability to lead a team to exceed quotas and maintain high customer satisfaction metrics
• Extensive experience managing a portfolio of global enterprise customers in the SaaS space
• Expertise in data-driven performance assessments and managing team productivity
• Strong cross-functional leadership experience, collaborating with Sales, Solutions, and Product/Engineering teams