Senior Manager of Architecture

Job Summary

To support the transformation of consumer engagement in healthcare, the remote Senior Manager of Architecture will define and lead the strategic vision, architecture, and implementation of AI contact solutions across digital experiences, focusing on conversational interfaces and multi-channel integration.

Key responsibilities

• Own the end-to-end technical architecture for conversational chat and messaging systems across various digital channels
• Design and implement channel-agnostic chat architectures, ensuring seamless integration and conversation intelligence
• Lead architecture reviews and mentor engineers while collaborating with cross-functional teams to enhance consumer engagement

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• 4+ years of experience in solution architecture or software engineering for customer-facing chat and conversational AI platforms
• 2+ years of hands-on experience designing and implementing conversational chat systems in production
• Solid experience with modern integration patterns, including REST and event-driven systems
• Demonstrated ability to produce architecture artifacts and communicate effectively with both technical and non-technical stakeholders