Senior Manager of Benefit Operations
Job Summary
To support the growth of the Benefit Verification and Authorization (BVA) service, the full-time Senior Manager of Benefit Operations will build and scale operational processes, drive performance excellence, and partner with AI Engineering to enhance workflows while ensuring a strong customer experience in a remote environment.
Key responsibilities
- Build and scale the BVA operation by developing processes, workflows, and operational plans
- Drive operational excellence through performance metrics, quality assurance, and continuous improvement initiatives
- Partner with AI Engineering to identify automation opportunities and enhance BVA operations
Required qualifications
- 7+ years of experience in operations, service delivery, or revenue cycle management
- 3+ years of experience leading people leaders, including Managers and/or Team Leads
- Demonstrated experience in building and standardizing operational processes
- Proven ability to manage complex operations using performance metrics and operational data
- Experience improving customer onboarding and service delivery processes
Complete Job Description
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