Senior Manager of Client Services
Job Summary
Acting as a primary liaison between clients and internal teams, the full-time Senior Manager of Client Services will lead a team in addressing complex client requests, enhance client satisfaction, and drive process improvements while working remotely.
Key responsibilities:
- Guide and mentor less tenured team members while ensuring effective management of client accounts and resolution of issues
- Lead internal projects and participate in the implementation of solutions, including quality assurance audits and feedback on best practices
- Act as an escalation point for client issues, providing timely updates and ensuring root cause analysis for effective resolution
Required qualifications:
- Bachelor's degree or equivalent experience in the IT industry or related field, or 5+ years in product implementation or technical client support
- Prior leadership experience in coaching and developing team members
- Strong critical thinking and problem-solving abilities
- Experience with SQL or programming languages is strongly desired
- Familiarity with real estate concepts is strongly preferred
Complete Job Description
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