Senior Manager of Community Operations

Job Summary

A company is looking for a Senior Manager, Community Operations to build a community strategy from the ground up.

Key Responsibilities

• Own and lead the provider community vertical in Customer Experience
• Define and execute the vision, strategy, and roadmap for provider community
• Build, manage, and grow a high-performing community team

Required Qualifications

• 7+ years of experience building and leading community programs, preferably in high-growth or marketplace environments
• Track record of taking a program from 0 to 1 and scaling it
• Strong leadership skills and experience hiring, developing, and leading teams
• Highly organized and data-driven, capable of managing multiple priorities
• Empathetic toward provider needs and motivated by helping them succeed