Senior Manager of Customer Advocacy

Job Summary

A company is looking for a Senior Manager, Customer Advocacy to lead customer engagement and advocacy initiatives.

Key Responsibilities

• Build and nurture a community of customer advocates
• Analyze customer insights data to identify advocacy opportunities
• Collaborate with cross-functional teams to align advocacy efforts with business goals

Required Qualifications

• 5+ years of experience in B2B marketing or customer success, focusing on customer advocacy
• Proven track record of managing successful customer advocacy programs
• Experience in developing customer content such as case studies and testimonials
• Familiarity with Salesforce and customer reference tools
• Strong project management skills and ability to work in a fast-paced environment