Senior Manager of Customer Advocacy

Job Summary

A company is looking for a Senior Manager of Customer Advocacy to build and manage a customer advocacy program.

Key Responsibilities

• Design and launch the customer advocacy program, including recruitment and measurement strategies
• Identify and build relationships with customers who can share positive experiences with the company
• Create content such as case studies and testimonials to support marketing and sales efforts

Required Qualifications

• 5+ years of experience in customer marketing, advocacy, or customer success in a B2B SaaS environment
• Proven experience in building a customer advocacy program from scratch
• Experience in making tech stack decisions for advocacy programs
• Strong project management skills and ability to manage multiple tasks effectively
• Familiarity with tools like Salesforce and peer review platforms