Senior Manager of Customer Education

Job Summary

A company is looking for a Senior Manager, Customer Education and Center of Excellence.

Key Responsibilities

• Build and lead a Customer Center of Excellence function to improve customer outcomes across various stages
• Own the Customer Education strategy, developing programs and content to enhance customer learning and engagement
• Drive cross-functional collaboration to ensure alignment and effectiveness of customer programs and education initiatives

Qualifications

• 8+ years of experience in Customer Success, Customer Education, or related SaaS post-sales functions
• 3+ years of experience in people leadership, managing strategic or cross-functional teams
• Strong experience in building scaled customer programs and education initiatives
• Demonstrated ability to translate strategy into execution in a fast-paced environment
• Experience with LMS platforms and familiarity with AI-enabled tools is a plus