Senior Manager of Customer Experience

Job Summary

A company is looking for a Senior Manager of Customer Experience.

Key Responsibilities

• Lead customer experience strategy and execution to enhance customer satisfaction and business outcomes
• Oversee the enterprise-wide Voice of Customer (VoC) program, capturing and analyzing customer feedback
• Drive cross-functional alignment and accountability to define CX requirements and influence roadmap priorities

Required Qualifications

• 8+ years of experience in customer experience, market research, or strategy roles
• Proven success in leading large-scale CX or transformation programs in cross-functional environments
• Hands-on expertise with CX and VoC platforms and a deep understanding of CX metrics
• Bachelor's degree required; advanced degree preferred
• Background in life sciences, healthcare, technology, or B2B environments highly desired