Senior Manager of Customer Insights

Job Summary

Experienced analytics professionals will find a full-time opportunity as the Senior Manager of Customer Insights, responsible for analyzing customer behavior across the lifecycle, integrating performance data with Voice of Customer insights, and collaborating with cross-functional teams to enhance customer engagement and outcomes.

Key responsibilities

• Analyze customer behavior across lifecycle stages to identify trends and areas of opportunity
• Support journey mapping initiatives to understand customer movement between engagement stages
• Collaborate with Agile Teams to define analytical requirements and prioritize business-aligned work

Required qualifications

• Bachelor's degree in Business, Analytics, or a related discipline
• At least 6 years of experience in analytics, customer insights, or business performance roles
• Experience with customer lifecycle and engagement metrics
• Familiarity with Voice of Customer methodologies or feedback platforms
• Strong analytical skills with the ability to synthesize complex data into actionable insights