Senior Manager of Customer Operations

Job Summary

A company is looking for a Senior Manager, Customer Operations.

Key Responsibilities

• Lead and develop a team across Customer Operations, managing performance and resource optimization
• Establish and manage the operating cadence for the Customer Success & Experience organization
• Oversee systems governance and customer journey architecture to enhance operational efficiency

Required Qualifications

• 5+ years of experience in Customer Operations or Revenue Operations in a B2B SaaS environment
• Experience managing teams and driving performance in a player-coach role
• Proficient in building processes and training teams on new tools and systems
• Strong knowledge of Salesforce and customer tech stack, with a data-driven mindset
• Experience collaborating with Sales Operations or Revenue Operations for data alignment