Senior Manager of Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success Management.

Key Responsibilities

• Lead a team focused on post-sale customer lifecycle and product adoption
• Translate functional strategies into scalable execution plans and manage team performance
• Foster collaboration across teams to enhance customer experience and drive continuous improvement

Required Qualifications

• BA/BS degree or equivalent work experience
• 8+ years of experience in Sales, Account Management, or Customer Success, preferably in SaaS
• 3+ years of leadership experience managing large teams
• Proven track record of delivering complex projects with organizational impact
• Experience in driving adoption strategies and measuring ROI for enterprise accounts