Senior Manager of Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success Operations.

Key Responsibilities

• Own CS analytics end-to-end, including health scoring methodology and renewal forecasting
• Design and operationalize playbooks to drive customer outcomes
• Build and maintain the CS tech stack, ensuring clean data and effective automations

Required Qualifications

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company
• Hands-on experience building health scores and renewal forecasting models
• Strong SQL skills and experience with data warehouses
• Experience implementing and administering CS platforms
• Ability to translate data into actionable narratives for leadership