Senior Manager of Customer Success
Job Summary
Leading the Mid-Market and Enterprise Segments, the full-time Senior Manager of Customer Success will drive customer retention, adoption, and expansion while managing a team of Customer Success Managers remotely.
Key responsibilities
- Lead and mentor a team of Mid-Market and Enterprise Customer Success Managers
- Establish KPIs and growth objectives, focusing on driving Net Retention Rate and reducing logo churn
- Collaborate with Sales, Product, and Support teams to enhance the customer journey and experience
Required qualifications
- 5+ years in B2B SaaS Customer Success, with at least 2+ years in a management role for Mid-Market or Enterprise accounts
- Proven experience in building and scaling high-performing teams
- Ability to leverage customer health scores and retention data to manage risk proactively
- Experience in automotive technology or related fields is strongly preferred
- Exceptional presentation skills for executive-level communication
Complete Job Description
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