Senior Manager of Customer Support

Job Summary

A company is looking for a Senior Manager Customer Support.

Key Responsibilities

• Manage a technical support team to deliver high-quality support for products
• Set objectives, evaluate progress, and foster a high-performance culture
• Lead customer escalations and collaborate cross-functionally to resolve issues

Required Qualifications

• At least 10 years of experience in software technical support
• A minimum of 5 years of experience leading an enterprise technical support team
• Proven team leadership and crisis management experience
• Ability to collaborate with various internal teams
• Alignment with company values and a passion for customer success