Senior Manager of Engagement Operations

Job Summary

A company is looking for a Senior Manager, Engagement Operations.

Key Responsibilities

• Own journey orchestration system operations and ensure journeys are executable and maintainable across channels
• Translate journey designs into operational lifecycle programs and maintain campaign logic
• Lead campaign monitoring, quality control, and develop dashboards for performance tracking

Required Qualifications

• 4-6 years of experience in lifecycle marketing, CRM, or engagement operations
• Experience with campaign automation or marketing automation platforms
• Strong quantitative and analytical skills with large data sets
• Hands-on experience managing multi-channel member/customer journeys
• Ability to think systemically across an entire journey ecosystem