Senior Manager of Incident Management

Job Summary

Leading a high-performing team, the full-time Senior Manager of Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and observability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Manage, mentor, and develop a team of Site Reliability Engineers (SREs), fostering a culture of accountability and continuous learning
• Transition from reactive support to proactive engineering, aligning team goals with broader digital transformation initiatives in Finance and Supply Chain
• Lead the Major Incident Response process and Root Cause Analysis (RCA) to improve system reliability and reduce manual toil

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, with at least 2 years in a management role
• In-depth knowledge of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Strong understanding of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus