Senior Manager of Integration Support

Job Summary

A company is looking for a Sr. Manager of Integration Support Engineering.

Key Responsibilities

• Lead a team of technical specialists in triaging and investigating complex escalations across product and integration surfaces
• Develop and operate a best-in-class incident management process with a focus on cross-functional communication
• Collaborate with various teams to identify patterns in escalations and opportunities for long-term improvements

Required Qualifications

• Strong technical aptitude with the ability to guide teams through technical problems
• Proven operational leadership experience in shaping cross-functional processes
• Experience in B2B SaaS, healthcare tech, or integration-heavy environments
• Comfortable leading a remote team in a fast-paced culture
• Passionate about problem-solving and root cause analysis