Senior Manager of Learning Operations

Job Summary

Leading a team of 10 in a remote capacity, the Senior Manager of Learning Operations will manage the Learning & Quality function for the Enrollment team, focusing on modernizing onboarding, enhancing training programs, and implementing quality assurance processes to improve member enrollment experiences.

Key responsibilities

• Own the Learning & Quality operating cadence, translating organizational priorities into clear goals and metrics
• Redesign the Enrollment onboarding curriculum to enhance engagement and reduce time-to-proficiency
• Modernize quality assurance processes using AI and automation to improve efficiency and coaching capabilities

Required qualifications

• 6-8 years of experience in operations, program management, and people leadership within a high-growth startup
• Proven track record of managing teams and driving performance through effective coaching and accountability
• Experience in building and scaling operational programs or processes that adapt to organizational growth
• Strong ability to present strategies and results to senior leadership using data to drive decisions
• Familiarity with employee training and quality assurance programs is preferred but not required