Senior Manager of Membership Operations

Job Summary

A company is looking for a Senior Manager, Membership Acquisition and Renewals.

Key Responsibilities:

• Lead strategy and operations for SMB, renewals, and prospective member inboxes to drive revenue and customer satisfaction
• Partner cross-functionally to implement lead conversion and renewal strategies based on data and experimentation
• Build and manage a high-performing team, fostering engagement and accountability in delivering member experiences

Required Qualifications:

• 7+ years of experience in operations, customer success, or a related field with leadership responsibilities
• Proven track record managing KPI-driven teams that achieve strong customer satisfaction and retention outcomes
• Experience managing managers and frontline agents, including offshore/BPO partners
• Strong analytical skills with the ability to translate data into actionable strategies
• Demonstrated ability to cultivate a member-first, data-driven culture