Senior Manager of Player Experience

Job Summary

To enhance player engagement and experience, the full-time remote Senior Manager of Player Experience will lead user research initiatives, manage a small team, and collaborate with various departments to ensure products meet the needs of real players across the globe.

Key responsibilities

• Conduct in-depth user research by observing real players and gathering insights to improve product flows
• Close the feedback loop by identifying friction points, implementing solutions, and verifying improvements through user observation
• Advocate for diverse player experiences, ensuring all user segments are represented and considered in product development

Required qualifications

• Proven experience in user research, product discovery, or design that has led to tangible product changes
• Strong ability to conduct qualitative research and synthesize findings into actionable insights
• Familiarity with AI tools for analyzing user research and generating prototypes
• Experience managing or mentoring a small team, demonstrating leadership through personal contributions
• Deep passion for chess and understanding of the player journey from novice to community member