Senior Manager of Pro Onboarding

Job Summary

A company is looking for a Senior Manager of Pro Onboarding to enhance the customer experience for new pros.

Key Responsibilities

• Identify and implement strategies to improve the early tenure pro experience, focusing on revenue and retention
• Lead and manage the pro onboarding rep team, ensuring high performance and continuous improvement
• Analyze data and metrics to drive operational improvements and resolve escalated customer complaints

Required Qualifications

• 2+ years of experience in customer service or sales management, preferably in a high-growth environment
• Experience in strategy consulting or technology startups with a focus on executing strategic initiatives
• Proven ability to lead and manage teams across multiple time zones
• Familiarity with Salesforce and Looker
• Experience managing remote agents or BPOs is a plus