Senior Manager of Professional Services

Job Summary

Leading a team of service delivery professionals, the full-time Senior Manager of Professional Services will oversee software implementation, advisory, and consulting services, ensuring operational efficiency and high-quality customer outcomes in a remote environment.

Key responsibilities

• Lead, coach, and develop a high-performing team while fostering a culture of accountability and customer success
• Drive team productivity, utilization, and operational goals while monitoring project health and delivery quality
• Collaborate with cross-functional teams to support complex customer engagements and enhance service delivery effectiveness

Required qualifications

• 2+ years of direct people management experience, including performance management and employee development
• Experience leading implementation, consulting, or customer delivery teams
• Demonstrated ability to manage operational metrics such as utilization and resource forecasting
• Strong organizational and time management skills to handle multiple priorities in a fast-paced environment
• Ability to effectively collaborate and influence across multiple teams and stakeholder groups