Senior Manager of Program Operations

Job Summary

Managing program operations and data systems, the full-time Senior Manager of Program Operations will oversee administrative systems, compliance, and fellow support for the CivicSpark fellowship program, working remotely with occasional travel.

Key responsibilities

• Lead the development and improvement of program policies, processes, and workflows
• Manage program systems and ensure compliance with AmeriCorps and State Commission requirements
• Provide mentorship and support to fellows, facilitating their professional development and project implementation

Required qualifications

• 5 years of related work experience in program administration, system management, or operations, including 1 year in a managerial role
• Bachelor's degree in a relevant field or equivalent experience
• Experience with federal and state regulatory compliance, particularly in service-oriented programs
• Proficiency in Google Suite, AirTable, and Confluence, with the ability to learn new systems
• Experience in training and mentoring fellows or volunteers