Senior Manager of Provider Experience

Job Summary

Leading a team focused on provider-facing initiatives, the full-time Senior Manager of Provider Experience will drive improvements in provider engagement and support, optimize workflows, and enhance overall provider experience in a remote setting.

Key responsibilities

• Lead and develop a team to enhance provider experience and incentives initiatives
• Oversee and optimize the Help Scout ticketing system to improve operational effectiveness
• Analyze provider feedback and operational data to inform decision-making and drive continuous improvement

Required qualifications

• 10+ years of experience, including at least 3 years in direct management
• Experience in healthcare operations or a related environment with an understanding of provider workflows
• Strong people management skills with the ability to coach diverse team members
• Proven ability to work cross-functionally and influence stakeholders
• Analytical thinker with experience using data to inform decisions