Senior Manager of Quality Operations

Job Summary

Owning the operating infrastructure of the Care Delivery Quality, Training, and Enablement organization, the full-time Senior Manager of Quality Operations will design execution rhythms, manage OKR processes, and drive workflow improvements in a remote environment.

Key responsibilities

• Design and maintain the execution rhythm for the QTE organization, ensuring alignment on priorities and tracking cross-functional commitments
• Lead the OKR planning process and metrics reporting, translating strategic goals into measurable objectives and keeping leaders informed on progress
• Build and maintain the closed-loop quality-to-training process, ensuring identified issues are captured and converted into training development priorities

Required qualifications

• 6-8 years of experience in operations or program management within a healthtech or complex service environment
• Strong program management fundamentals with experience in scoping projects and tracking dependencies
• Experience leading OKR and metrics cycles at the organizational level
• Hands-on experience in executing and troubleshooting operational plans
• Proven ability in process design and governance across cross-functional workflows