Senior Manager of Relationship Management

Job Summary

Leading a team of Relationship Managers, the full-time Senior Manager of Relationship Management will coach direct reports, drive commercial results, and enhance customer relationships while working remotely or from various U.S. locations.

Key responsibilities

• Ensure customer-centric practices by prioritizing trust and relationship building over mere sales numbers
• Conduct regular coaching sessions, business reviews, and provide constructive feedback to team members
• Manage and achieve commercial targets related to product attach, upselling, and wallet share growth

Required qualifications

• 8+ years in account management, customer success, or expansion sales, with at least 3 years in a management role
• Experience in running experiments and iterating quickly in competitive environments
• Strong coaching instincts and a proven track record of developing team members' careers
• Proficiency in AI and automation, with experience in building native automations
• Demonstrated ability to build trust and rapport with teams and customers in fast-paced settings