Senior Manager of Retail Operations

Job Summary

A company is looking for a Senior Manager, Retail Support Operations focused on Member Experience.

Key Responsibilities

• Develop and implement operational strategies and processes for retail support
• Build and maintain relationships with retail partners and manage escalations
• Analyze performance and lead initiatives for process improvement in retail operations

Required Qualifications

• 7+ years of experience in retail operations or customer support
• Proven leadership experience in enterprise sales and support environments
• Experience managing operations in fast-paced, high-growth settings
• Strong understanding of retail operational processes and systems
• Proficiency in CRM and ERP systems, with experience in process improvements