Senior Manager of Safe Ride Support

Job Summary

A company is looking for a Senior Manager, Safe Ride Support.

Key Responsibilities

• Lead a team of remote InRide Support Associate Managers and Team Leads to meet department goals
• Conduct weekly one-on-ones with direct reports, managing metrics and providing feedback
• Monitor customer interaction trends and recommend operational improvements to leadership

Required Qualifications

• 2+ years of experience in managing or leading a team
• Ability to maintain safety as a priority and remain calm under pressure
• Experience in managing cross-functional projects with defined success metrics
• Intermediate Excel skills for performance management and decision-making
• Open to feedback and adaptable in a fast-paced environment