Senior Manager of Sales Support

Job Summary

Leading a high-performing team, the full-time Senior Manager of Sales Support will oversee sales order management, service delivery coordination, and call center operations to enhance the customer experience in a remote setting.

Key responsibilities

• Lead, mentor, and develop Business, Enterprise, and MDU Sales Support teams, setting clear expectations and providing consistent feedback
• Oversee daily Service Delivery Call Center operations, managing staffing, scheduling, and performance metrics
• Analyze team performance and operational demands to adjust staffing and workflows while improving sales order processes

Required qualifications

• 6+ years of experience in Business Sales Support or a related function
• 3+ years of leadership experience managing and developing teams
• Proven ability to establish and manage KPIs and productivity goals
• Experience with Calabrio, Five9, or similar call center platforms
• Strong analytical skills with the ability to use performance data to drive improvements