Senior Manager of Site Reliability Engineering

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager of Site Reliability Engineering will oversee incident management and ensure the resilience of the global SaaS ecosystem while architecting business continuity across various financial and operational lifecycles.

Key responsibilities

• Lead, mentor, and develop a team of SREs while fostering a culture of accountability and safety
• Transition the team from reactive support to proactive engineering aligned with digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to promote continuous learning and reduce manual toil

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years in people management
• Deep understanding of Order-to-Cash and Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus