Senior Manager of Site Reliability Engineering

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager of Site Reliability Engineering will architect business continuity for critical lifecycles, ensuring the resilience and observability of a global SaaS ecosystem while transitioning from reactive support to proactive engineering.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and psychological safety
• Architect observability across complex business paths and define Service Level Objectives (SLOs) for critical SaaS integrations
• Own the Major Incident Response process and lead Root Cause Analysis (RCA) to promote continuous learning and reduce manual toil

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Strong knowledge of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus