Senior Manager of Solutions Consulting

Job Summary

A company is looking for a Senior Manager of Specialist Solutions Consulting.

Key Responsibilities

• Lead and develop a high-performing Solution Consulting team focused on Customer Service, CRM, and Sales Automation
• Drive strategic enterprise opportunities and provide technical advisory across service and sales solutions
• Architect AI-driven transformations and partner with sales leaders to design unified customer engagement solutions

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration, Engineering, or a related field
• 8+ years of experience in customer service, CRM, or sales automation solutions, with at least 3 years in leadership roles
• Proven success in leading Customer Service and/or CRM-focused presales teams
• Hands-on experience with enterprise contact centers and CRM ecosystems
• Background in AI-enabled self-service, case management, and sales workflow automation