Senior Manager of Student Engagement

Job Summary

Leading a team of student advisors in a remote capacity, the full-time Senior Manager of Student Engagement will oversee contact center operations, develop outreach strategies, and manage admissions workflows to enhance prospective student engagement and support enrollment goals.

Key responsibilities

• Provide leadership and coaching to student advisors, ensuring a consultative approach to guide prospective and current students through the admissions process
• Develop and implement strategic outreach plans across various channels to maximize application volume and conversion rates
• Oversee full-lifecycle admissions workflows while maintaining compliance with relevant regulations and fostering strong client relationships

Required qualifications

• Experience leading contact center teams in higher education or related fields
• Bachelor's degree preferred, or equivalent professional experience
• Hands-on expertise with admissions CRMs and contact center technologies
• Advanced skills in process design for high-volume admissions operations
• Proven ability to balance metrics-driven performance with a student-centered service approach