Senior Manager of Support Operations
Job Summary
A company is looking for a Senior Manager, Support Operations.
Key Responsibilities
- Own and optimize customer experience platforms, ensuring performance and reliability
- Design and improve support workflows and automation to enhance efficiency and satisfaction
- Lead strategic automation and AI initiatives, partnering with cross-functional teams for implementation
Required Qualifications
- 5+ years of experience in Zendesk administration and customer experience systems
- Strong knowledge of support automation tools
- Proven track record in AI and chatbot implementation
- Experience leading technical projects with cross-functional stakeholders
- Skilled in process optimization and systems thinking
COMPLETE JOB DESCRIPTION
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Company Overview
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