Senior Manager of Trust & Safety
Job Summary
As the first dedicated leader of Trust & Safety, the full-time Senior Manager of Trust & Safety will define trust protocols, build and scale a Trust & Safety team, and ensure a safe and reliable marketplace while working remotely.
Key responsibilities
- Define trust protocols and develop response strategies for trust-breaching customer experiences
- Transform policies into actionable playbooks and establish monitoring processes for trust incidents
- Lead the hiring and management of a Trust & Safety team focused on policy enforcement and dispute resolution
Required qualifications
- 10+ years of experience in Trust & Safety, Operations, Product, or Compliance, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams, particularly in high-volume dispute environments
- Hands-on experience in designing and scaling dispute resolution processes from the ground up
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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