Senior Manager of Unified Communications
Job Summary
Leading a high-performing team, the remote Senior Manager of Unified Communications will oversee the delivery, stability, and continuous improvement of the Bank's enterprise voice and collaboration services while ensuring operational excellence and regulatory compliance.
Key responsibilities
- Manage day-to-day operations, maintenance, and support of Unified Communications platforms
- Drive operational excellence through incident, problem, change, and service management practices
- Collaborate with engineering teams on platform upgrades, resiliency, and modernization efforts
Required qualifications
- Bachelor's Degree and 8 years of experience in applications development, analysis, or engineering, or High School Diploma/GED with 12 years of experience
- 8+ years supporting enterprise Unified Communications environments
- 7+ years leading technical operations teams in large-scale organizations
- Strong background with Cisco Unified Communications technologies
- Experience managing mission-critical, 24x7 production environments
Complete Job Description
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