Senior Manager, Onboarding Architect

Job Summary

A company is looking for a Senior Manager - Onboarding Architect to oversee the post-sale experience for mid-to-high-value customers.

Key Responsibilities

• Design and build onboarding strategies and operating procedures for customer engagement
• Execute onboarding delivery and support customers in configuration and integration processes
• Conduct training sessions and document best practices for continuous improvement in onboarding

Required Qualifications

• 5+ years in onboarding, implementation, or technical account management in a SaaS company, with 2+ years in a leadership role
• Experience with GTM tech stacks such as Salesforce and HubSpot, advising on best practices
• Strong technical acumen to guide integration setups and interpret API documentation
• Hands-on experience designing customer onboarding programs for mid-market to enterprise accounts
• Demonstrated success working cross-functionally with various teams to ensure effective onboarding delivery