Senior Manager, Onboarding Success

Job Summary

A company is looking for a Senior Manager, Onboarding Customer Success.

Key Responsibilities

• Lead and manage a team of Onboarding Customer Success Managers to achieve adoption metrics
• Guide the team in supporting customers through complex cloud migrations and onboarding processes
• Collaborate with internal leaders to streamline processes and enhance customer satisfaction

Required Qualifications

• 8+ years of experience in customer success, onboarding, or account management, preferably in SaaS or cloud environments
• 5+ years of people management experience with a proven track record of developing high-performing teams
• Technical expertise in cloud migrations and enterprise onboarding
• Experience collaborating across sales, product, support, and technical teams
• Data-driven approach to team and customer management