Senior Manager, Open Card Operations

Job Summary

Leading a high-performing team, the full-time Senior Manager, Open Card Operations will oversee day-to-day operations, workforce planning, and automation initiatives to enhance service excellence and operational efficiency in a remote environment.

Key responsibilities

• Manage and develop team members responsible for resolving unprocessed payments and driving operational quality
• Implement automation opportunities and process improvements to enhance productivity and employee experience
• Analyze operational data to establish performance metrics and drive continuous improvement efforts

Required qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field, or equivalent work experience
• Minimum 7 years of experience in Accounts Payable, B2B payments, or payment operations
• At least 3 years of people leadership experience managing operational teams
• Demonstrated success in workforce planning and capacity management
• Proven ability to implement process improvements and automation initiatives with measurable outcomes